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Shipping and returns
Information about shipping
Quizzic Alley ships to customers in Australia only at this stage. Shipping to New Zealand will soon be possible, with international shipping planned. Shipping is completely free for orders over $100 anywhere in Australia. Orders of $100 and below will be charged a flat fee of $12.00. Shipping times may vary according to your location and oversize or heavy items may incur extra shipping fees. Express Post is available for an extra fee.
Quizzic Alley’s refunds and returns policy
At Quizzic Alley we want you to be delighted with your magical purchase. If you’re not, you can return any item for exchange, a refund or a gift voucher. Items must be returned within 60 days from the date of purchase in as-new condition with all labels and packaging intact. Items that have been used, washed or damaged in any way will not be accepted.
Sale items must be returned within 10 days for either an exchange or store credit in the form of a gift voucher. Full refunds do not apply to sale items.
If a collectable product – where intact packaging is integral to the value of that product – arrives with damaged packaging, please report it via email to magic@quizzicalley.com – with supporting photographs – within 48 hours and return as above.
Once the returned item has arrived at Quizzic Alley, a member of the team will make contact with you within 48 hours or on our next weekday opening day (noting the Quizzic Alley store is closed on Mondays and Tuesdays).
Returning a product is much easier than conjuring a Patronus
- Email us at magic@quizzicalley.com with your name, address and phone number and the reason why you would like to return the item. It also helps to include information about the package, particularly the date on which you sent it.
- Send the goods back to Quizzic Alley. Owls are welcome at Quizzic Alley as are Australia Post employees and couriers.
Sending the item to Quizzic Alley
Any costs associated with returning the item to Quizzic Alley are your responsibility. We recommend that returns are sent via registered post or a freight system that offers a tracking service as we do not accept responsibility for items lost in transit. In some circumstances we are happy to cover the cost of returns:
- Faulty goods
- Product not as advertised
- Item/s arrived too late
- Item/s is a genuine collectable and the packaging has been damaged during shipping
- We sent the wrong product or the right product in the wrong size
If any of the above situations apply to your item/s, we will pay for the return of the goods. Simply contact our team at magic@quizzicalley.com and we will give you details for a free postage account to use for the return of the item or we will, of course, send one of our many owls.
Our address
If you are sending an item to Quizzic Alley please use the following address: Quizzic Alley, 5 Pirie Street, Fyshwick, ACT, 2609, Australia
Items that cannot be returned
Under consumer protection laws there are several exceptions on the return of products. These are as follows: Earrings, underwear and undergarments such as boxer shorts, briefs, sports bras and long johns cannot be exchanged due to health and hygiene regulations.
Restrictions
This return policy relates to the return procedures for products purchased from the Quizzic Alley online store only. If you wish to return a product purchased from the Quizzic Alley store in Canberra or Drummoyne, you will need to visit the store.
Questions
If you have any questions regarding product returns, please contact us at magic@quizzicalley.com or phone us on 02 61798856.
