Shipping is completely free for orders over $130 anywhere in Australia. Orders of $130 and below are charged a flat fee of $15.00. Shipping times may vary according to your location and heavy or large items may be subject to an additional shipping fee. Express Post is available for an extra fee.

At Quizzic Alley we want you to be delighted with your magical purchase. If you’re not, you can return any item for exchange, a refund or a gift voucher. Items must be returned within 60 days from the date of purchase in as-new condition with all labels and packaging intact. Items that have been used, washed or damaged in any way will not be accepted.

Sale items must be returned within 10 days for either an exchange or store credit in the form of a gift voucher. Full refunds do not apply to sale items.

If a collectable product, where intact packaging is integral to the value, arrives with damaged packaging, please report it via email to magic@quizzicalley.com, with supporting photographs, within 48 hours and return as above.

Once we receive your email or the returned item has arrived at Quizzic Alley, a member of the team will make contact with you within 48 hours or on our next normal weekday opening day (noting the Quizzic Alley store is closed on Mondays and Tuesdays).

Returning a product is much easier than conjuring a Patronus

• Email us at magic@quizzicalley.com with your name, address and phone number and the reason why you would like to return the item. It also helps to include information about the package, particularly the date on which you sent it.
• Send the goods back to Quizzic Alley. Owls are welcome at Quizzic Alley as are Australia Post employees and couriers.

Sending the item to Quizzic Alley

Any costs associated with returning the item to Quizzic Alley are your responsibility. We recommend that returns are sent via registered post or a freight system that offers a tracking service as we do not accept responsibility for items lost in transit.

In some circumstances we are happy to cover the cost of returns. These reasons may include:

• Faulty goods
• Product not as advertised
• Item/s is a genuine collectable and the item or packaging has been damaged during shipping
• We sent the wrong product or the right product in the wrong size

If you think any of the above apply, simply contact our team at magic@quizzicalley.com and we will provide a mechanism for the return of the item.

Our address

If you are returning an item to Quizzic Alley please use the following address: Quizzic Alley, 5 Pirie St, Fyshwick, ACT, 2609, Australia

Items that cannot be returned

Under consumer protection laws there are several exceptions on the return of products. Earrings, underwear and undergarments such as boxer shorts, briefs, sports bras and long johns cannot be exchanged due to health and hygiene regulations.

Returning products to a store

You may return the goods to a physical outlet of Quizzic Alley but please first follow the process above for notifying us of the reasons for the return.

In the first instance please contact us via email magic@quizzicalley.com